Support & Contact
Find answers to common questions or reach out to our team directly.
Frequently Asked Questions
Quick answers to the most common questions
How do I activate my TV device?
Open the app on your TV and note the activation code displayed on screen. Then visit the "Connect Device" page on this website, sign in to your account, and enter the code. Your TV will be connected within seconds.
I have a subscription issue or billing question
Your subscription is managed through the App Store (iOS) or Google Play (Android) where you originally purchased it. To manage, cancel, or check your subscription status, go to your device's subscription settings. If charges seem incorrect, contact Apple or Google support directly as they handle all billing.
How do I add an IPTV source?
In the app, go to Settings and tap "Add Source". Enter your IPTV provider's M3U URL or Xtream Codes credentials (server, username, password). The app will sync your channels, movies, and series automatically. You can add multiple sources and switch between them.
Which devices are supported?
MyKroko is available on iOS (iPhone & iPad), Android phones and tablets, Apple TV, and Android TV. All devices sync through your account, so your watchlist, favorites, and progress carry over seamlessly.
How do I contact support?
For any questions or issues not covered here, send us an email at contact@mykroko.com. Please include your device type, app version, and a description of the issue. We typically respond within 24 hours.
Still need help?
Our support team is ready to assist you
For faster resolution, please include:
- Your device type and OS version
- App version (found in Settings)
- A clear description of the issue
- Screenshots if applicable